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Featured Blogs

The 8 Most Important Call Center Trends to Watch in 2017
  • News & Trends
2017 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2017, we’ve identified nine of the most influential trends affecting centers so far.
  • Tips & Advice
Check out these 10 key communications capabilities that you need to consider when evaluating cloud communications providers for your organization.
Digital Transformation High-Performance Company
  • News & Trends
No matter the size of your business, these four key strategies can mean the difference between becoming an industry leader and falling behind.
Options for Avaya customers
  • News & Trends
Over a month has passed since Avaya’s January 19 filing for Chapter 11 protection in the US bankruptcy courts. So, what’s next for Avaya?